Flight Concierge & Passenger Experience Agent

Key Responsibilities

Greet passengers and provide friendly, professional assistance throughout their journey.

Assist passengers with check-in procedures, luggage handling, and boarding processes.

Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.

Ensure compliance with airline and airport regulations, including security and safety protocols.

Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.

Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.

Perform administrative tasks, including data entry, documentation, and reporting as required.