Floor Lead, Customer Relationship, Granite (IJP)

Oversee and manage a team of associates to help deliver on the following objectives:

• Manage the recruiting, expediting and Quality Control (QC) queues to ensure SLA adherence.
• Monitor team’s performance metrics, utilize data-driven insights to optimize operational efficiency, enhance inspection quality, and minimize turnaround times.
• Collaborate with cross-functional teams across locations to address any issues or challenges during the inspection process.
• Communicate effectively with internal and external clients to ensure the efficient flow of work in the inspection department.
• Act as the subject matter expert and communication bridge between staff members and customers as needed.
• Monitor daily production reports to ensure team's performance to meet both Production and Quality targets.
• Provide leadership and guidance to the inspection team, fostering a positive and productive work environment.
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