Job Description
TP is seeking a Workforce Management professional in Dubai to ensure efficient operations at their Contact Center. This position requires a minimum of 2 years of experience in a similar role, focusing on forecasting, capacity planning, and scheduling to meet service level agreements (SLAs). The ideal candidate will have strong analytical skills, advanced Excel knowledge, and hands-on experience with WFM tools like Genesys Cloud. A competitive salary is offered based on experience and qualifications.
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