Job Description
Responsibilities
- Promote and adhere to policies, procedures, and safety culture to ensure a safe working environment in the forecourt area
- Maintain clean and properly worn uniforms to project a positive image and demonstrate pride in representing the brand
- Provide quality service by following forecourt service steps: Wave in, Greet customers, Offer Fuel Top up, Provide Value Added Service, Refuel vehicles, Perform Value Added Service, Close Fuel Tank, and Wave off
- Address customer issues or feedback promptly and communicate effectively with the Shift Manager as part of the communication plan
- Keep the store and forecourt environment clean and organized through daily housekeeping tasks during each shift
- Follow safety protocols and work procedures to maintain a secure and efficient work environment
- Deliver high-quality service to customers on the forecourt and actively engage in building rapport with customers
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