Job Description
Core Responsibilities
1. Real-Time Fraud Monitoring & Decisioning
- Monitor Accertify's live transaction intercept queues to analyze high-risk ticket purchases and digital payment behaviors.
- Conduct rapid, high-accuracy manual reviews of flagged bookings to determine fraud probability, making final decisions to approve or reject transactions.
- Maintain strict adherence to processing deadlines (SLAs) to minimize booking disruptions, particularly for high-velocity, last-minute regional jet operations.
2. Chargeback Management & Revenue Recovery
- Own the end-to-end credit card dispute and chargeback defense process within the Accertify Chargeback Management module.
- Investigate dispute root causes and gather compelling evidence (e.g., Passenger Name Records (PNR), flight manifests, IP address logs, and device fingerprint data) to build and submit high-probability winning representments to payment gate...
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