Job Description
On-site - Taguig 3-5 Yrs Exp High/Senior High School Full-time
Job Description
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
- Navigates through a computerized data entry system or other relevant applications.
- Manages documentation of all call information according to standard operating procedures.
- Undertakes all compliance and regulatory training in line with company requirements.
- Accountable to keep up with process related learnings/training and meet performance stand...
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