Job Description
Job Title: Front Desk Executive – Healthcare (Hospitality Background Preferred)
📍 Location: Mumbai
Role Overview:
We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.
Key Responsibilities:
- Maintain accurate patient records & follow-ups
- Handle patient inquiries, appointments & service coordination
- • Deliver a warm, professional & empathetic patient experience
- • Manage front desk interactions & patient flow
- • Coordinate with medical & support teams for seamless service
- • Address patient concerns, feedback & service recovery
- • Ensure high standards of customer service aligned with healthcare protocols
- • Support billing coordination & basic administrative tasks
Requirements:
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