Front Office Manager

Job Description

Hotel Willo is seeking a dynamic and experienced Front Office Manager to lead operations at our 220-room social enterprise hotel. This is an opportunity to combine operational excellence with meaningful social impact—supporting a mission-driven organization that reinvests in community programs for women, children, and families.

The Front Office Manager is responsible for leading the daily operations of the front office, ensuring exceptional guest service, and creating a welcoming, inclusive environment for all guests and staff. This role plays a key part in delivering a high-quality hospitality experience while supporting the Hotel’s social mission.

Responsibilities

• Oversee all front office functions, including switchboard, reservations, guest relations, and night audit.
• Ensure consistent delivery of high-quality guest experiences from arrival through departure.
• Proactively resolve guest...