Front Office (Santiago de Querétaro)

Front Office

Front Office Associate H2R – Queretaro, Mexiko | Human Resources | Berufseinsteiger | Befristet | October 24

Role Summary

The Front Office Associate H2R is responsible for advising employees and managers on HR-related matters, addressing user queries regarding HR systems, ensuring prompt issue resolution, contributing to the Knowledge Base, and collaborating with different functions for continuous improvement. The role requires a combination of technical ability, customer service skills, and a proactive approach to problem‑solving.

Main Tasks

• Advise employees and managers on general HR issues and user questions about our HR systems (e.g., SF EC, Country/Location topics).
• Provide a positive enabling experience primarily through ServiceNow (SNOW) case management system and telephone advice.
• Gather information from users, analyze and take necessary steps to resolve the issue within first contact (first resp...