Job Description
- To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meetings and pass on all information to team-members.
- Coordinate reception work during the shi...
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