Front Office - Switchboard Manager

Job Description

Join our Front Office leadership team as a Royal Service Manager, where exceptional guest experiences and inspiring team leadership come together. We are seeking a dynamic hospitality professional who thrives in a fast‑paced luxury environment and is passionate about service excellence, operational efficiency, and colleague development. In this role, you will lead and mentor a team of Royal Service/Switchboard agents, champion guest satisfaction initiatives, and drive continuous improvement through feedback analysis and innovative operational practices. If you are an organized, motivating leader with strong communication skills and a passion for hospitality, we would love to hear from you.

Competitive Salary: $74,000 - $76,000 gross annually, based on previous experience & education.

Job Duties Include:

• Lead, mentor, recruit, train, and develop the Royal Service/Switchboard team to deliver exceptional guest service.
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