Job Description
We have a permanent full-time opportunity available, looking after our North West region.
You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees.
What you'll do
Effectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 30-40 FTE)Manage all performance or behavioural issues that arise using coaching, counselling and performance management techniques to resolutionEnsure alignment of objectives and activity across teamSupports in Developing and maintaining effective industrial relationship with local Union RepresentativesSupport with the operational day to day Service Delivery related activitiesAnalyse and monitor financial and commercial information and identify issues or opportunities which impact business prioritiesActs as first point of contact for all safety incidents and re...