Job Description
Responsibilities
- Lead cloud platform operations for Cloud File Transfer (CFT) with focus on monitoring, performance optimisation, reliability, release management, and continuous improvement within AWS environments.
- Own L2 incident management, troubleshooting, and escalation handling for high-throughput file transfer workflows across multiple agencies, working closely with engineering, security, and agency stakeholders to resolve incidents within defined SLAs.
- Manage, design, and continuously optimise AWS cloud infrastructure to ensure scalability, security, cost-efficiency, and high availability of the CFT platform.
- Establish, refine, and enforce operational processes including runbooks, dashboards, daily health checks, incident communication practices, and operational reporting with actionable insights.
- Drive change, release, and maintenance management by performing impact analysis, risk assessment, mitigation planning, and exec...
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