General manager (wholesale and retail store)

To oversee the operations of both wholesale and retail divisions, ensuring alignment with business goals, operational excellence, sustainable profitability, and long-term growth. The General Manager is responsible for leading strategic development, optimizing operational performance, controlling costs, improving gross profit margins, driving sales growth, enhancing customer experience, and ensuring efficient people management across both retail and wholesale channels.

Key Responsibilities 1. Leadership and Management Lead and manage the wholesale and retail teams, ensuring effective recruitment, workforce planning, training, succession planning, and performance management. Foster a high-performance culture focused on accountability, operational excellence, customer service, productivity, and profitability. Drive labour productivity and workforce efficiency through effective scheduling, staffing structures, and performance monitoring. Implement effective communication strateg...