Job Description

“‘What can I do for you?’ is your mantra.”
Reporting to the Guest Services Manager, the General Support Agent is responsible for the hotel lobby, hotel entrance and baggage handling. As well as greeting guests who are coming to the hotel and give them all necessary information as well as being available for services as needed. 
YOUR ROLE
Greet guest on arrival, open doors and inform them about parking procedures. 

Help guests with baggage and any special requests 

Perform related maintenance/cleaning of equipment

Anticipate guest's needs, respond promptly and acknowledge guests even when busy

Become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;

Ensure all equipment is stored in the correct manner, ...
            

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General Support Agent - Seasonal, Summer 2026

Job Description

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