Job Description
Become a pivotal Genesys Cloud Consultant for a major migration project. Your expertise will drive the transition to CX Cloud from Open CTI, enhancing the client’s contact center.
We are seeking an experienced Genesys Cloud Consultant to lead the integration with Salesforce during a strategic migration initiative. This role requires expertise in both platforms to design, implement, and troubleshoot solutions that enhance overall efficiency and reliability of the contact center services.
Key Responsibilities:
• Lead migration initiatives from Open CTI to CX Cloud
• Design integrations for Genesys Cloud and Salesforce
• Gather and define business requirements for transition
• Analyze existing architectures for scalability and performance
• Provide support and documentation post-migration
Requirements:
• Demonstrated experience with Genesys Cloud implementations
• Strong background in Salesforce service integrations
• Hands-on knowledge of telephony and in...
We are seeking an experienced Genesys Cloud Consultant to lead the integration with Salesforce during a strategic migration initiative. This role requires expertise in both platforms to design, implement, and troubleshoot solutions that enhance overall efficiency and reliability of the contact center services.
Key Responsibilities:
• Lead migration initiatives from Open CTI to CX Cloud
• Design integrations for Genesys Cloud and Salesforce
• Gather and define business requirements for transition
• Analyze existing architectures for scalability and performance
• Provide support and documentation post-migration
Requirements:
• Demonstrated experience with Genesys Cloud implementations
• Strong background in Salesforce service integrations
• Hands-on knowledge of telephony and in...
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