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German Customer Representative

📍 Confidential • Athens, Athens, Greece • Posted June 09, 2026

Full-time Posted June 09, 2026
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Job Description

The role involves supporting German‑speaking customers through chat, phone and email, mainly regarding issues related to transactions, payments and account functionality. The focus is on accurate guidance, timely issue resolution and delivering an excellent customer experience.

Key Responsibilities

  • Provide customer support in German across chat, phone and email channels
  • Handle inquiries related to transactions, payments, account issues and general service functionality
  • Record, monitor and follow up on customer requests, ensuring accurate system updates
  • Deliver clear, comprehensive and reliable information to users
  • Collaborate with internal teams (payments, technical support, operations) for case escalation and resolution
  • Stay up to date with new features, processes and service updates

    • Απαραίτητα Προσόντα:

    Required Qualifications

  • Excellent command of German (C1–C2)
  • Very good command of Greek, written and...

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