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German-speaking Customer Service Lead

📍 Confidential • Sweden, Västra Götaland County, Sweden • Posted June 23, 2026

PERMANENT - FULL_TIME Posted June 23, 2026
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Job Description

Job Description

We are looking for a Customer Service Team Lead for our client in Gothenburg, Sweden!


This is an opportunity to take full operational ownership of a growing customer service team in the German market. The role is highly hands-on, combining daily customer contact with team leadership, operational structure, and continuous improvement.


About the company


Our client is a fast-growing logistics technology company that helps ambitious small businesses manage shipping more efficiently through a digital platform for pricing, comparison, booking, and tracking.


What will you do?

  • Be hands-on in the daily schedule, spending at least 60% of your time on chats, calls, emails, and escalations.

  • Own customer service operations across customer service, claims, and invoice-related errands.

  • Take ownership of escalation cases and act as the final line of support for the team ...

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