Job Description
Customer Service Specialist with German (On-site to Hybrid)
Location: Sofia, Bulgaria (on-site for first 6 months, hybrid thereafter)
Salary: €1,750 gross/month + up to 10% performance bonus
Signing Bonus: €1,000 gross (€500 after training + €100/month for 5 months)
Relocation Package: €260 gross/month for the first 3 months
Start Date: 15 June
Working Hours: 40 hours/week
Schedule
- Monday to Friday: 09:00–22:00 (shift-based)
- Saturday: 09:00–19:00
Key Responsibilities
- Provide support to customers via social media channels, handling pre‑sales, post‑sales queries, and technical issues
- Respond to customer enquiries within agreed service levels, ensuring accuracy and efficiency
- Develop and maintain strong product knowledge to troubleshoot and resolve issues effectively
- Identify and eskate complex cases to the appropriate teams or senior staff ...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application