Job Description
Mercier Consultancy is excited to offer a German Speaking Customer Support position specifically for Booking.com, including a paid relocation package to Athens, Greece. This is a fantastic opportunity for candidates fluent in German who are passionate about delivering exceptional customer service in the travel and hospitality industry.
Key Responsibilities
- Provide excellent customer support to German-speaking Booking.com clients through phone, email, and chat.
- Assist with booking inquiries, amendments, cancellations, and resolve any customer issues promptly and professionally.
- Ensure all interactions are handled with care and accuracy to maintain high customer satisfaction.
- Document all customer interactions thoroughly in the CRM system.
- Collaborate with Booking.com teams and internal departments to resolve complex issues.
- Stay updated on Booking.com policies, products, and industry trends to provide informed support....
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