Job Description
Mercier Consultancy Group is seeking a German Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers an exciting opportunity to work in the travel and hospitality sector, providing excellent customer service to German-speaking clients.
Key Responsibilities
- Assist German-speaking customers with accommodation bookings through phone, email, and chat channels.
- Provide accurate information about accommodation options, prices, and Booking.com policies.
- Manage booking changes, cancellations, and special requests efficiently and effectively.
- Resolve customer inquiries and issues promptly to ensure a positive customer experience.
- Maintain detailed and accurate records of customer interactions and bookings within Booking.com's reservation system.
- Collaborate with team members to meet service quality and customer satisfaction goals.
Requirements
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