Job Description

Niteco has an interesting new career opportunity as Global Application Service Manager who is responsible for Niteco’s 24/7 Application Management Service Department (AMS) and for expanding our services globally. You will professionally and efficiently manage and develop the Service Desk function and associated processes, practices, and procedures by following the ITIL 4 best practices. Develop support methodology globally and coordinate global resources. You will provide thought leadership solving client problems through effective communication and collaboration fostering trusted partnerships with internal and external stakeholders.
JOB DESCRIPTION
You will be responsible for:
Effectively manage, develop, and train the global AMS 24/7 team, consisting qualified service engineers and developers who provide the critical role of being first point of escalation for our clients, managing client expectations, collaborating with end users.
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