Global Operations Coordinator

Who We Are Looking For

Crisis24 provides 24/7 medical and security assistance to business and leisure travellers, and expatriates across the world, supporting our clients to manage the risk to their global travelling populations and domestic workforces. As a Global Operations Coordinator (GOC), you are part of the Global Operations Centre first‑call capability in a fast‑paced environment, handling all inbound contact from our customers, clients and stakeholders, including calls and emails. You are the first point of contact and face of Crisis24, responsible for professionally and efficiently assisting those who contact us. To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively.

What You Will Work On

• Inbound and o...