Job Description

Your role
The Global Operations Systems Engineer II is responsible for the day-to-day triage and technical support of Data Center Operations Systems. Provides service, troubleshooting, as well as incident escalation for all internal customers contacting GOSS, along with liaising between internal departments for issue escalation and resolution. The role is shift based and may be required to work on a rotating on-call schedule.
What you’ll do
Provide Tier I and II service support for mission critical 24/7 Data Centers for BMS, EPMS, and OT devices
Participate in the weekly 24/7 rotating on-call schedule
Provide proactive and reactive assistance to all internal customers
Provide support for the DLR operations environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or escalate as needed
Receive, triage and action incoming phone calls and ticket...
            

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