Job Description
Acquire intelligence is seeking a Senior Workforce Manager to oversee the daily activities of workforce teams for their global account program. The role includes managing performance evaluations, developing workforce schedules, and leading planning functions. Candidates should have at least 3 years of workforce management experience in a contact center environment and strong analytical skills. A college degree, preferably in a technical field, is required. Familiarity with various call center software applications is also essential.
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