Government Customer Success Manager

Job Title

Government Customer Success Manager - EMEA - London

Responsibilities

• Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion.
• Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders.
• Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic’s capabilities to each agency’s mission and compliance objectives.
• Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth.
• Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negoti...