Group Chief Operating Officer (COO)

Your Mission

Batgroup is looking for a battle-tested Chief Operating Officer to lead and scale the operational backbone of our brands. You will oversee the entire agent and customer lifecycle, from recruitment and training to payroll. You will be a core pillar of the Executive Team with regular exposure to the Board of Directors, shaping the long-term strategic direction of Batgroup. Your mission is to transform complex, high-scale operations into a seamless operational engine that consistently delivers 5-star service at scale.

Your Responsibilities

Strategic Operations & Scalability

• Operational Excellence: Refining and unifying our service model across all regions to ensure consistent, high-quality management of our expanding workforce.
• Efficiency: Optimize the Cleaning Agent Lifecycle (Recruitment → Training → Payroll → Retention) & the Client (Onboarding, Retention, Upselling) to reduce churn and maximize qu...