Guest Experience Agent - Four Seasons Resort Mallorca at Formentor

Position Summary

As a Guest Experience Agent, you will ensure every guest enjoys a personalized and memorable stay by managing guest communications and coordinating departmental tasks.

Responsibilities

• Manage and respond to guest communications via email and internal systems in a timely, professional manner.
• Provide accurate information about hotel amenities, services, and local attractions through written communication.
• Handle guest inquiries, requests, and feedback, ensuring proper follow-up and resolution through coordination with relevant departments.
• Support the organization and tracking of guest requests to ensure all tasks are completed efficiently and on time.
• Maintain and update guest information, preferences, and operational records in internal systems.
• Act as a key coordination point between departments to ensure smooth execution of guest‑related tasks.
• Gather and document guest prefere...