Job Description

Guest Experience – Kitsilano
An integral part of our Operations team, the Guest Experience team member is focused on connecting with our guests and building a strong, lighthearted community spirit.
Schedule Options:
Full time: 32 – 40 hours / week
Part time: 0 – 32 hours / week
Reports to: Studio Manager
This role requires a high level of organization and a consistent focus on delivering exceptional customer service by addressing individual guest needs and proactively resolving potential issues. You will be responsible for the smooth coordination of daily studio operations, ensuring every guest experience exceeds expectations.
Details:
Guest 
Experience and understand YYOGA’s services, programs, and products
Excellent communication skills
Actively engage with guests in person and over the phone to build guest loyalty and retain membership
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