Guest Experience Lead - Front Desk

GRAND MERCURE ROXY HOTEL in Singapore seeks a Front Office Executive responsible for ensuring excellent customer service. The role involves supervising the Reception team and delivering memorable hotel experiences for guests.

Responsibilities include efficient check-in/check-out, coordinating room status with the Housekeeping Department, and providing service recovery for guest feedback. Ideal candidates will have 2-3 years of experience, good knowledge in Opera, and excellent communication skills.