Guest Experience Representative

Role Overview

As a Guest Experience Representative, you’ll provide live chat support, handle reservations, and ensure guests have seamless experiences. This role involves responding to inquiries, assisting with bookings, and resolving any issues to enhance guest satisfaction.

Schedule

Includes certain days on the weekend and evening shifts.

Responsibilities

• Assist guests via phone, email, or chat
• Manage bookings, verify availability, and process payments
• Communicate key details before arrival for a smooth experience
• Address concerns, including maintenance requests or complaints
• Provide feedback to improve guest experience

Qualifications

• Must speak fluent English and Spanish
• MUST HAVE EXPERIENCE IN WITH CRMs
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Team player wit...