Guest Relation Supervisor

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business their guests and their associates. Within this the key responsibilities for this position are:

• Is responsible for Guest Relations function of the resort.
• Provide prompt courteous and efficient service to all guests so as to achieve a high level of customer satisfaction.
• Facilitate an efficient arrival and departure formality for all guests.
• Assist guest in resort activity enquiries/requests.
• Ensure that established levels of guest service are maintained at all times within the reception area.
• Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
• Ensure guest errands are executed as directe...