Guest Relations Executive

As a Guest Relations Executiveyou will lead the smooth running of daily hotel operations while ensuring an exceptional guest experience in line with 5‑star standards. You will act as the primary point of contact for guest issues, VIP arrivals and lobby experience management, ensuring that all guests receive a warm, seamless and personalised Fitzwilliam stay.

You will support and guide teams across the hotel, uphold operational excellence, respond promptly to guest feedback and represent senior management during your shift as a Duty Manager.

About The Role

Guest Relations & VIP Management

·         Personally welcome, greet, and engage with guests throughout their stay, ensuring all queries and needs are addressed promptly and professionally.

·         Oversee all VIP arrivals: review profiles, ensure amenities are prepared, room inspections completed and personal preferences met.

·         Proactivel...