Job Description

Company Description

Job Description
 JOB DESCRIPTION
We are looking for Guest Relations Executive whose responsibilities includes to maximise the guest satisfaction and to ensure the personalized guest service and satisfaction by listening and resolving complaints and providing excellent guest service throughout their stay.

Qualifications
 QUALIFICATIONS
University Degree(Tourism & Hospitality Management preferable)
Minimum two years 5* Hotel experience in an equivalent position
Good command of English
To build positive impression and guest engagement through contact with all our guests by consistently providing excellent guest service
Guest satisfaction oriented with problem solving and persuasive skills
Excellent communication and coordination skills with positive attitude
Detail oriented and have analysis skills
Complaint handling and negotiation skills
Outg...
            

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