Job Description
Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.
Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care for our guests, colleagues, owners and communities.
Guest Service Excellence
- Handles Check‑In and Check‑Out by greeting guests warmly, processing registrations, assigning rooms, and handling departures with efficiency and attention to detail (e.g., verifying billing accuracy, fulfilling special requests).
- Supports Concierge duties with assistance on reservations for dining, transportation, local attractions, and spa services, leveraging knowledge of hotel amenities and the surrounding area.
- Problem Resolution: addresses guest complaints or concerns promptly and professionally, escalating issues when necessary...
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