Guest Service Agent

Located in the heart of Melbourne and positioned within moments of the city's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a range of one and two bedroom apartments and exceptional food and service at its Mezzi Bar & Kitchen. When not working, with its central position, you will have Melbourne's world famous shopping, restaurants and cafés on your doorstep and an array of popular attractions all within walking distance. 

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities