Job Description
Job Title: Guest Service Ambassador (Operations Coordination)
Industry: Hospitality / Holiday Homes / Short-Term Rentals
Employment Type: Full-time
Location: UAE
Role Overview
The Guest Service Ambassador (GSA) plays a critical live operations coordination role, ensuring seamless guest experiences through proactive monitoring, escalation, and cross-team coordination.
This role does not directly execute guest messaging. Instead, it focuses on overseeing guest journeys, ensuring SLA compliance, and resolving operational issues in real time by coordinating with internal Admin, Operations, and Reservations teams.
Key Responsibilities
Guest Journey & SLA Management
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