Job Description

Job Description
The Guest Service Supervisor oversees daily guest service operations to ensure guests receive professional, efficient, and friendly service. This role supervises front desk or guest relations staff, handles guest concerns, supports operational procedures, and helps maintain high customer satisfaction standards.
Key Responsibilities
Supervise and support guest service/front office staff during shifts
Ensure smooth check-in and check-out processes
Handle guest inquiries, complaints, and special requests professionally
Monitor service quality and ensure company standards are maintained
Train, coach, and mentor team members
Prepare shift schedules and assign duties
Coordinate with housekeeping, maintenance, and other departments
Ensure accurate billing, reservations, and cash handling procedures
Monitor lobby appearance and guest areas
Assist with VIP guest arrangemen...
            

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Guest service supervisor

Job Description

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