Job Description
- Responsible for maintaining the Legendary Quality Experience – LQE
- To meet and greet guests upon arrival at the Main lobby
- To ensure all rooms assigned for arrivals are ready prior to guest’s arrival
- Ensure all bills for Mandarin Oriental Club floor guests are updated and correctly posted prior to guests’ departure
- Provide quality service, with colleagues as well as guests by responding to their requests promptly, efficient and courteous manner during check-in and check-out and during their stay
- Adhere to hotel policies strictly regarding the use of cash banks
- Check cash float at the beginning and the end of every shift ensuring at all times that the amount are correct
- Check and ensure that all guest’s bills are charged and posted to the correct folio and accurately
- Communicate clearly with Guest Services Agents, Housekeeping, Room Service, Duty Manager and Accounts Department so as to keep queries minimum ...
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