Guest Services Executive (Executive Lounge)

Pullman Singapore Hill Street is seeking a Front Office Officer to assist guests throughout their stay.

• Assist guests with check-in and check-out, and other cashiering duties.
• Register guests and assign rooms according to reservation confirmation.
• Prepare VIP arrivals for all arrival transfer guests, loyalty member guests, and suite paying guests.
• Prepare VIP list and send email to all operations department daily.
• Recommend tourist attractions and places to visit.
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential.
• Understand all room types and work with Housekeeping to manage room status effectively.
• Adhere to proper credit matters and cash handling policies and procedures.
• Use internal communication logs to communicate effectively with other colleagues.
• Handle guest feedback and perform first person recove...