Guest Services Manager

Job Overview

This position is responsible for the supervision of the smooth and efficient daily operation of the property and ensure that all the Service Apartment Guests and Visitor receive an optimum level of service and care at all times.

Responsibilities and Duties

Guest Experience Manager

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Ensure that all team members’ appearance is up to the grooming standards.
• Coordinate and communicate with other departments as required regarding general administration and operation issue
• Provide management presence at all times by assisting with the handlings of guest’s needs and glitch tactfully and efficiently
• Ensure to do the greetings, rooming, enrolling and room tour upon arrival
• Has a perfect unders...