HBB Customer Experience (CX)

Role Purpose:

The regional CX role for Home will bridge the gap between HQ and local execution in the Circle. The role will own the end-to-end customer journeys and operations for Home (HiFi Fiber and HiFi Air) in the Circle driving both satisfaction and operational efficiency.

Key Responsibilities:

Prioritization & Impact Management

• Establish and maintain governance frameworks for CX initiatives.
• Track progress of CX projects across departments (Product, Technology, Operations, Marketing, etc.).
• Ensure initiatives follow agreed timelines, milestones, and deliverables.
• Manage risk tracking, issue resolution, and escalation when necessary.

Cross-Functional Coordination

• Act as a central coordination point between HQ CX for any customer related issues including handling of...