Head of Collections

Key Responsibilities

• Define and execute collections strategy across the full lifecycle
• Manage end-to-end collections operations
• Drive performance across key metrics (recoveries, roll rates, productivity)
• Use data and analytics to improve decision-making and outcomes
• Manage budgets, forecasts, and cost-to-collect
• Improve portfolio performance and recovery outcomes
• Lead digital initiatives (automation, self-service, omnichannel e.g. SMS/WhatsApp)
• Build and lead a high‑performing collections team
• Manage and develop middle management
• Drive a culture of performance and continuous improvement
• Ensure compliance and manage key stakeholders

Requirements

• 10+ years’ experience in collections or credit operations
• Minimum 5 years in a senior leadership role managing managers
• Strong financial management, analytics, and performance optimisation ex...