Head of Customer Experience

Come and make a difference at Karbon as the Head of Customer Experience

We're looking for an inspiring and experienced leader to join us as our Head of Customer Experience. This is a rare opportunity to shape how customers experience Karbon, influence change across the organisation and make a lasting difference to people's lives.

Our Customer Experience team works in collaboration across Karbon to listen to customers and colleagues, learn from their experiences and deliver meaningful improvements that matter.

About The Role

We're looking for an exceptional Head of Customer Experience to lead the development and delivery of our Customer Experience strategy, shaping how we listen to customers, improve services and build a strong customer culture across the organisation.

This is a visible, high-impact leadership role for someone who can combine strategic thinking with practical delivery. You will lead our approach to customer insight, comp...