Head of Customer Experience

Application Deadline: 1 June 2026

Department: Commercial

Location: Manchester

Description

We are recruiter for a head of customer experience to lead our incredible customer support team.

Key Responsibilities

• Drive the delivery of outstanding customer experience, ensuring customer satisfaction is consistently high. Develop strategies and initiatives to improve customer retention by providing prompt, empathetic, and effective solutions to customer inquiries.
• Design, implement, and refine customer service processes to ensure scalability as the business grows. Set up best-in-class service standards and continuously optimise workflows to enhance efficiency and service quality.
• Work closely with other departments (such as operations, finance, product, and marketing) to address customer issues, streamline workflows, and gather customer feedback that can drive product or service improvem...