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Head of Customer Experience & Quality - China

📍 Johnson Controls • Wu Xi Shi, Jiang Su Sheng, China • Posted June 17, 2026

Full time Posted June 17, 2026
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Job Description

Description

Summary

The Head of Customer Experience & Quality – China is responsible for leading quality management and customer experience initiatives for a key business line in China. This role drives the development and execution of quality programs aligned with customer needs, ensuring product performance, reliability, and service delivery meet both internal standards and external expectations.

The role partners closely with program management, engineering, and supplier quality teams to build a robust quality system, enhance customer satisfaction, and support sustainable business growth.

Key Responsibilities

1. Quality Strategy & Execution

  • Develop and implement quality strategies for the China business line aligned with regional and global objectives
  • Establish and monitor quality KPIs, ensuring continuous improvement in product and service performance
  • Define and execute quality programs based on evolving ...

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