Head of Customer Service

Head of Customer Service/Support

Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our rapidly growing team in Dubai.

Responsibilities

• Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
• Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
• Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
• Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog.
• Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling e...