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Head of Customer Services Latam

📍 Page Executive • São Paulo, State of São Paulo, Brazil • Posted June 24, 2026

FULL_TIME Posted June 24, 2026
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Job Description

Job Description

  • Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.
  • Define and execute the services strategy aligned with overall business objectives.
  • Ensure operational excellence, customer satisfaction, team engagement, and financial results.
  • Manage KPIs, budgeting, forecasting, and operational performance.
  • Lead transformation, continuous improvement, and organizational optimization initiatives.
  • Ensure regulatory compliance, governance, and quality standards.
  • Lead large and diverse teams, including the management of partners and distributors in selected markets.

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