Head of Customer Support

We're currently partnered with a rapidly growing digital health organisation seeking an exceptional Head of Customer Support, who will build and lead their support function from the ground up. This is a rare opportunity for a hands-on operator who thrives in early-stage environments and has successfully built customer support capabilities within a fast-growing startup.

We are looking for someone who understands what it means to fly the plane while building it. A highly autonomous leader who can create scalable processes and infrastructure while also serving as the primary point of support during a period of rapid growth.

In the early stages, you will be an individual contributor, owning customer support end-to-end while designing the foundations that will enable future scale. You will establish playbooks, SOPs, SLAs, reporting frameworks, and automation workflows, while partnering closely with Product, Engineering, and Client Success teams to deli...