Head of ITSM Operations

Ready to lead at scale and shape the future of IT service excellence?

We’re looking for a Head of ITSM Operations to take ownership of how we deliver reliable, high-performance IT services across our global estate. This is a leadership role for someone who thrives in complex environments, brings strong operational discipline, and wants to make a measurable impact across the organisation.

What you’ll be accountable for

You’ll lead the end-to-end IT Service Management (ITSM) function across change, incident, problem, and NOC operations, ensuring consistent, high-quality service delivery in a live 24/7 environment.

Your impact will include:

• Driving operational excellence
• Lead 24/7 service operations ensuring uptime, performance, and SLA adherence
• Build resilience into service delivery through strong incident and problem management
• Owning ITSM governance
• Oversee enterprise-wide change ma...